Terms & Condition

1. Overview

Welcome to An Nam Market. Throughout this website, the terms “we”, “us”, and “our” refer to An Nam Market.

By accessing our website or visiting our stores, you agree to be bound by the following Terms & Conditions. These Terms apply to all users, including customers, visitors, and anyone interacting with our services.

If you do not agree with any part of these Terms, please refrain from using our website or services.

 

2. Products & Availability

We offer a wide range of Vietnamese and Asian grocery products, including fresh produce, frozen goods, and pantry essentials.

All products are subject to availability. While we aim to keep our shelves well-stocked, some items may occasionally be unavailable due to supply conditions.

We reserve the right to:

  • Update or discontinue products at any time
  • Adjust product ranges depending on store location
  • To ensure fair access for all customers, purchase limits may apply to selected items.

 

3. Pricing

At An Nam Market, we are committed to providing retail at wholesale prices.

Prices:

  • Are displayed in-store and/or online
  • May change without prior notice
  • May vary between locations

We always aim to keep pricing stable and affordable for everyday shopping.

 

4. Product Information

We strive to ensure all product descriptions, images, and information are accurate and up to date.

However:

  • Packaging may vary from the images shown
  • Some information may occasionally contain errors or omissions

Customers are encouraged to check product labels for the most accurate and current details, especially regarding ingredients and allergens.

 

5. Food Safety & Quality

We are committed to maintaining high food safety standards across our stores.

Our stores operate in accordance with local food safety regulations and are certified by relevant local councils.

We take care to ensure:

  • Proper storage and handling of all products
  • Fresh stock is regularly updated (daily or weekly, depending on category)

 

6. Returns & Exchanges

Due to the nature of grocery products, we generally do not accept returns or exchanges for a change of mind.

However, we will assist you in the following cases:

  • Faulty or damaged products
  • Incorrect items were purchased due to a staff error

Please contact us or visit the store with your receipt as soon as possible for assistance.

 

7. In-Store Experience

We aim to provide a clean, organised, and welcoming shopping environment for all customers.

By visiting our stores, you agree to:

  • Respect staff and other customers
  • Follow store guidelines and safety instructions

We reserve the right to refuse service where necessary to maintain a safe and respectful environment.

 

8. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of An Nam Market unless otherwise stated.

You may not reproduce, distribute, or use any content without our prior written permission.

 

9. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for:

  • The content or accuracy of third-party sites
  • Any transactions made through those platforms

 

10. Limitation of Liability

To the extent permitted by law, An Nam Market is not liable for:

  • Any indirect or incidental damages
  • Loss arising from the use of our website or products

Nothing in these Terms excludes your rights under the Australian Consumer Law.

 

11. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page. Continued use of our website or services indicates your acceptance of the updated Terms.

12. Governing Law

The laws of Australia govern these Terms & Conditions.

Visit us in-store: 

  • Footscray Market: Shop 66, 67 & 68/81 Hopkins St, Footscray VIC 3011 (+61 427 706 956)
  • St Albans Market: Stall 28 & 29/3 St Albans Rd, St Albans VIC 3021 (+61 439 310 006)