Frequently Asked Questions

An Nam Market is a Vietnamese grocery store in Melbourne, offering a wide range of authentic ingredients, fresh produce, and everyday essentials — all at affordable, wholesale-level prices.

We currently have two stores in Melbourne:

• St Albans (West Melbourne)
• Footscray (near the city)

Fresh Vietnamese vegetables are available only at our St Albans store.

Opening hours may vary by location. Please check our website or Google listing for the most up-to-date hours.

Yes, both of our stores offer convenient parking for customers.

No, you can simply walk in and shop — no account needed.

We are a retail store offering wholesale-level pricing, so you can enjoy great value whether you're buying a little or a lot.

It means you don't need to buy in bulk to get good prices. We work directly with suppliers to keep prices low for everyday shoppers.

Yes, we regularly run in-store promotions and special deals. Visit us or follow our channels to stay updated.

Of course. Our friendly team is always happy to help you find what you need or recommend alternatives.

Yes, many of our staff speak Vietnamese and English, so you can feel comfortable asking for help.

We offer a wide range of products, including:

• Fresh produce (at St Albans)
• Frozen foods and ready meals
• Dry goods, sauces, and pantry essentials
• Vietnamese and Asian snacks
• Our own brands like Két Xanh and An Nam rice

Yes. We source directly from trusted suppliers to bring you authentic Vietnamese flavours you know and love.

We restock regularly — some items daily, others weekly, depending on the product.

Popular items can sell out quickly. Feel free to ask our staff for restock updates or alternatives.

Yes. Our stores meet food safety standards set by local councils in Melbourne.

Yes, we offer selected in-house brands such as:

• Két Xanh (rice vermicelli, rice paper, etc.)
• An Nam (rice and other essentials)

We accept cash, EFTPOS, and major credit/debit cards.

Yes, receipts are provided for all purchases.

We accept returns or exchanges for products that are faulty, damaged, or incorrect.

Due to food safety reasons, we generally do not accept returns on food unless the item is faulty or unsafe.

Please let our staff know as soon as possible (ideally within 24 hours). Bring your receipt and the product, and we'll assist you.

Currently, we focus on in-store shopping. Please visit our stores to explore our full range.

For selected products, you may check with our staff in-store regarding availability or reservations.

You can visit us in-store or reach out via our website or social media channels.

Yes, feel free to contact us, and we'll do our best to assist.

We value your feedback. Please speak with our staff in-store or contact us online — we're always here to help improve your experience.